Question 1

Is the feedback really anonymous?

Accepted Answer

Yes. No customer identity is stored, and the raw audio is deleted after it is transcribed. That is exactly why people speak more honestly.

Question 2

How long does setup take?

Accepted Answer

Under a minute. Create a feedback box, download or print its dedicated QR, or grab its link.

Question 3

Voice or text feedback?

Accepted Answer

Whichever is easier. Customers can speak or type; Feedbox transcribes the audio and analyzes both.

Question 4

How is Feedbox priced?

Accepted Answer

The first 20 feedbacks are free; after that you pay only per feedback received. No monthly subscription, no fixed fee.

Question 5

Does the customer need an app?

Accepted Answer

No. No install, no account. Scan, speak, send — under 30 seconds.

Question 6

Which businesses is it for?

Accepted Answer

Anywhere with footfall: cafes and restaurants, hotels, clinics, retail, gyms, events — even personal feedback.