Everything you need to know about Feedbox — from how it works to privacy and pricing.
Feedbox is an anonymous voice-and-text feedback box for your business: create a box, share its QR or link, and Feedbox transcribes, categorizes and analyzes what customers say.
Yes. No customer identity is stored, and the raw audio is deleted after it is transcribed. That is exactly why people speak more honestly.
No. No install, no account. Scan, speak, send — under 30 seconds.
Anywhere with footfall: cafes and restaurants, hotels, clinics, retail, gyms, events — even personal feedback.
Under a minute. Create a feedback box, download or print its dedicated QR, or grab its link.
Whichever is easier. Customers can speak or type; Feedbox transcribes the audio and analyzes both.
Yes — create a separate box for each branch, table, product or campaign, so you always know where every piece of feedback came from. Your plan sets how many boxes you can have.
You set the language of each box’s feedback page, and the dashboard itself is available in several languages — so customers give feedback in a language they’re comfortable with.
Yes. Alongside the QR, you get a shareable link and an embeddable feedback button for any website, online store or app — plus a native Shopify integration.
The raw recording is used only to create the transcript, then deleted — we keep the text, never a recording tied to a person.
You do. The feedback your customers leave belongs to your business; Feedbox only processes it to give you the transcript, categories and analysis.
Feedback is stored securely and is never sold or shared, and because nothing identifies the customer, there’s no personal profile to leak in the first place.
Every reply is automatically transcribed, sorted into topics and read for sentiment, so instead of a pile of raw comments you get a clear picture of what’s working and what isn’t.
Feedbox groups feedback into topics — like quality, waiting time or staff — so you can see at a glance what customers mention most and catch a problem early.
Yes. New feedback shows up in your dashboard as it arrives, and you can follow each box’s recurring topics and trends over time.
Feedbox is a monthly subscription, and each plan includes a set number of processed feedbacks per month (plus a box limit). There is a free plan to start, and you upgrade as you grow. If you hit your limit mid-month, feedback is still collected but held until you upgrade or buy a one-time extra pack.
Yes — start on the free plan with no card and no commitment, and move to a paid plan only when you need more boxes or more feedback per month.
Yes. There’s no contract — upgrade, downgrade or stop whenever you like, right from your dashboard.
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